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1、Write a memo in about 50 words.

You received a letter from a British customer complaining of the late delivery of their Order No.366.Then you looked into the matter and found it was the fault of your dispatch department. Write a short memo to your assistant, Jack Zhou.

·Ask him to visit your dispatch department and urge them to dispatch the order.

·Specify the goods, quality, and the deadline for dispatch.

·Add any relevant information you can think of.

答：To: Jack Zhou

From:(your name)

Subject: Order No.366

Date: 19 April，2013

I received a letter from a customer in Britain who complained about the late delivery of their Order No.366 for 100 sets of Model DX fax machines.The delay is due to the negligence of our dispatch department.Could you go to the dispatch department and tell them to send

the order before the end of this month? Thanks!

2、Write a memo in about 50 words.

You are a department manager. A new copying machine has been installed in your department. Write a memo to tell your staff members to be careful in using the newly-installed photocopier. Your instructions should include the following particulars:

·Ask them not to use it for too long at a time. ·Ask them to switch off the machine after use.

·Encourage them to offer suggestions for the care of the machine.

答：To：all staff members

From：department manager.

Subject：the proper use of photocopier

Date：18 April，2013

Recently a new copying machine has been installed in our department.This has brought US much convenience at work.In order to keep US benefiting from this newly installed photocopier，all of us must operate it in a proper way so that the photocopier can function smoothly.

I would like to suggest the following：

A.Do not use if for too long at a time since long-time operation without stop is likely to lead to breakdown of the machine.

B.Remember to switch off the photocopier after use for the reason of safety as well as saving electricity.

It is our common responsibility to keep the photocopier in a good condition.Any suggestion for the good care of the machine is welcome.

3、You are working at ABC Company. You are the supervisor of Information Processing Center. You need some information about the walnutmeat in stock because one of your customers need it eagerly. Write a memorandum to the Inventory Supervisor.

你在ABC公司工作， 是信息處理中心主管。你的一位客戶急需你公司生產的核桃仁。寫一份 備忘錄給存貨部主管向其詢問庫存情況。

答：To: Leila Schwartz, Inventory Supervisor

From: Harry Bennet, Information Processing Center Supervisor

Subject: Inventory of Walnutmeat

Date: April 18, 2013

Do we have enough walnutmeat in stock?

Stuart Laws, one of our old customers, telephoned me yesterday. He said that the walnutmeat of our company is of good quality and tastes much more delicious. He needed some more eagerly. I told him we would help him as possible as we can.

I appreciate your giving me the stock information, Leila.

4、Write a memo in about 50 words.

You are the Personnel Manager of a company, and have been approached by your IT Department to recruit three new members of staff. Write a memo to Miss Kate Bush, the Manager of the IT Department,

·informing her you have received over 100 applications and have selected 10 candidates for interview,

·telling her you will write to the candidates inviting them for interview, and

·asking her to tell you the time and the place of the interview.

答：To: Miss Kate Bush

From: your name, Personnel Manager

Subject: IT Department job interview

Date: April 18, 2013

I have received over 100 applications for the three new positions in the IT Department and have put together a short list of 10 candidates. I will shortly write to the candidates inviting them for interview. Please let me know when and where you would like the interview to take place so that I can inform the candidates when I write to them.

5、Write a memo in about 50 words.

You are Human Resources Manager. Your company is going to provide the staff with training in E-Commerce. There will be two course levels: intermediate level and advanced level. The training course will be given on Saturdays for five weeks.

Write a memo to department managers:

·Informing them of the coming training course;

·Asking them to encourage the staff to participate;

·Asking them to help obtain the names of the interested staff.

答：To: Department Managers

From: (your name)

Subject: E-Commerce Training Course

Date: April 18, 2013

From March 20 an E-Commerce course will be held on Saturdays for five weeks. There will be 2 groups: intermediate level and advanced level. Please encourage your staff to attend the training course and send me the names of all interested staff by next Friday. These staff will take a test the week before the training course starts.